Thank you for shopping at Dirndltreff!
We hope you love your purchase, but if you’re not completely satisfied, we’re here to help.
If you have any questions or concerns about returns or refunds, please contact us at [email protected].
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The return request is made within 14 days of receiving your order
- The item is unused, unwashed, and in its original condition with all tags and packaging intact
- The item is not a final sale, custom-made, or non-returnable product (e.g., intimate wear, hygiene-related items)
Items that do not meet these criteria may not be eligible for a return.
2. How to Request a Return
To initiate a return, please email us at [email protected] with the following details:
- Your order number
- The item(s) you wish to return
- The reason for the return (optional, but helpful)
Once we receive your request, we will send you instructions on how to return the item(s) and the return address.
3. Return Shipping Costs
- Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., defective or incorrect item).
- We recommend using a trackable shipping service to return items, as we cannot guarantee receipt of your returned package.
4. Refunds
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that shipping fees are non-refundable unless the return is due to our mistake.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.
6. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include photos and your order number, and we will assist you in resolving the issue promptly.
7. Non-Returnable Items
The following items are non-returnable and cannot be refunded:
- Custom-made or personalized items
- Intimate wear, underwear, or items that affect hygiene
- Sale or promotional items marked as non-returnable
Need Help?
If you have any further questions or need assistance with your return or refund, please don’t hesitate to contact us at [email protected].